Terms and Conditions

1. Introduction and Acceptance

Welcome to Cynderovexa. These Terms and Conditions ("Terms," "Agreement") govern your access to and use of our website located at https://cynderovexa.pro and all related services, content, and communications (collectively, the "Services").

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Cynderovexa ("Company," "we," "our," or "us"), a communication skills consulting organization registered in Portugal.

2. Eligibility and Registration

2.1 Age Requirement

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you meet this age requirement.

2.2 Account Accuracy

When registering for our Services or providing information through forms, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information to keep it accurate and current
• Accept responsibility for all activities under your account
• Maintain the confidentiality of any account credentials
• Notify us immediately of any unauthorized use of your account

2.3 Prohibited Users

You may not use our Services if you:

• Have been previously suspended or removed from our Services
• Are prohibited by law from receiving our Services
• Are located in a country subject to embargo or designated as a "terrorist supporting" country

3. Services Description

3.1 Professional Consulting Services

Cynderovexa provides professional communication skills consulting services, including but not limited to:

• Interview preparation coaching
• Public speaking and oratory training
• Presentation skills development
• Non-verbal communication coaching
• Professional networking strategies
• Communication skills assessment and personalized development programs

3.2 Service Formats

Services may be delivered through:

• In-person consultations at our Coimbra office
• Virtual sessions via video conferencing platforms
• Hybrid formats combining in-person and virtual elements
• Group workshops and training sessions
• Written materials, resources, and digital content

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of Services.

4. Booking and Scheduling

4.1 Consultation Booking

To book a consultation session:

• Complete the consultation request form on our website or contact us directly
• Receive confirmation of available time slots
• Confirm your preferred appointment time
• Receive booking confirmation with session details

4.2 Scheduling Policies

• Advance Booking: We recommend booking at least 48 hours in advance
• Confirmation: All appointments must be confirmed in writing (email)
• Availability: Services are subject to consultant availability
• Time Zones: All times are referenced in Western European Time (WET/WEST)

4.3 Rescheduling

You may reschedule appointments with at least 24 hours' notice by contacting us at [email protected] or calling +2203358917. Rescheduling is subject to availability.

4.4 Cancellation by Client

• More than 24 hours notice: Full refund or credit toward future services
• Less than 24 hours notice: 50% fee will be charged
• No-show: Full session fee will be charged

4.5 Cancellation by Cynderovexa

We reserve the right to cancel or reschedule appointments due to consultant illness, emergencies, or unforeseen circumstances. In such cases, we will:

• Notify you as soon as possible
• Offer alternative appointment times
• Provide a full refund if rescheduling is not acceptable

5. Fees and Payment

5.1 Pricing

Current service pricing:

• Interview Preparation: From €150 per session
• Public Speaking Coaching: From €180 per session
• Presentation Skills: From €200 per session
• Complete Communication Package: €1,600 (10 sessions, 20% savings)

Prices are subject to change with 30 days' notice to existing clients. New pricing does not apply to pre-paid packages.

5.2 Payment Terms

• Payment is due at the time of booking unless otherwise agreed in writing
• We accept payment via bank transfer, credit/debit cards, and other approved methods
• All prices are in Euros (€) and include applicable taxes
• Package programs require full payment upfront or approved payment plan

5.3 Late Payment

Failure to pay on time may result in:

• Suspension of scheduled services until payment is received
• Late fees of 5% per month on outstanding balances
• Collection activities for significantly overdue accounts
• Termination of service agreement

5.4 Currency and Taxes

All fees are stated in Euros. Clients are responsible for any currency conversion fees charged by their financial institutions. Prices include applicable Portuguese VAT (Value Added Tax) where required by law.

6. Refund Policy

Please refer to our separate Refund Policy for detailed information about refunds, cancellations, and satisfaction guarantees.

Summary of key points:

• First-session satisfaction guarantee available
• 24-hour cancellation policy for full refund
• Pro-rated refunds for multi-session packages under certain conditions
• Refund requests must be submitted in writing

7. Client Responsibilities

7.1 Engagement and Participation

To maximize benefit from our Services, clients agree to:

• Arrive on time for scheduled sessions
• Complete any pre-session assignments or preparations
• Participate actively and honestly during sessions
• Practice techniques and strategies between sessions
• Provide feedback about session effectiveness
• Maintain respectful communication with consultants

7.2 Technical Requirements (Virtual Sessions)

For virtual consultations, you are responsible for:

• Reliable internet connection
• Functioning camera and microphone
• Compatible video conferencing software
• Private, quiet space free from interruptions
• Testing technology before scheduled sessions

7.3 Conduct

You agree to conduct yourself professionally and respectfully. We reserve the right to terminate services immediately without refund if you engage in:

• Harassment, abuse, or threatening behavior toward consultants or staff
• Discriminatory conduct based on race, gender, religion, or other protected characteristics
• Violation of confidentiality agreements
• Any illegal activities
• Disruption of services for others

8. Intellectual Property Rights

8.1 Ownership

All content, materials, and resources provided through our Services, including but not limited to:

• Training materials, handouts, and worksheets
• Presentations, slides, and visual aids
• Methodologies, frameworks, and techniques
• Website content, design, and functionality
• Logos, trademarks, and branding elements
• Blog articles and educational content

...are the exclusive property of Cynderovexa and are protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use materials provided during your consultations for personal professional development
• View and download website content for personal, non-commercial use
• Apply learned techniques and strategies in your professional activities

8.3 Restrictions

You may NOT:

• Reproduce, distribute, or sell our materials without written permission
• Modify, adapt, or create derivative works
• Use our materials for commercial training or consulting purposes
• Remove copyright, trademark, or proprietary notices
• Reverse engineer, decompile, or disassemble any software or technology
• Frame or mirror any portion of our website without authorization

8.4 Client Materials

Any materials you provide to us (resumes, presentation drafts, practice recordings, etc.) remain your property. By sharing these materials, you grant us a license to use them solely for the purpose of providing Services to you.

9. Confidentiality

9.1 Our Commitment

We maintain strict confidentiality of all client information, including:

• Personal and professional information shared during consultations
• Career goals, challenges, and sensitive professional matters
• Materials and documents you provide
• Session recordings (when authorized)

9.2 Exceptions

We may disclose confidential information when:

• Required by law or legal process
• Necessary to protect our rights or property
• You provide explicit written consent
• Information is already publicly available
• Necessary to prevent imminent harm

9.3 Testimonials and Case Studies

We may request permission to use anonymized success stories or testimonials for marketing purposes. Your explicit written consent will always be obtained before using any identifiable information.

10. Disclaimers and Limitations

10.1 Professional Advice Disclaimer

10.2 No Guarantee of Results

While we strive to provide high-quality services that improve communication skills, we cannot guarantee specific outcomes such as:

• Job offers or successful interview outcomes
• Promotions or salary increases
• Speaking engagement bookings
• Specific behavioral or performance changes

Results depend on numerous factors including client effort, practice, individual circumstances, and external variables beyond our control.

10.3 Service "As Is"

Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.4 Third-Party Services

We may recommend or facilitate access to third-party resources, tools, or services. We are not responsible for the availability, accuracy, or content of third-party services and do not endorse or make representations about them.

11. Limitation of Liability

11.1 Indirect Damages

To the maximum extent permitted by law, Cynderovexa shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits or revenue
• Lost opportunities or business
• Loss of data or information
• Costs of substitute services
• Emotional distress or reputational harm

11.2 Maximum Liability

Our total liability for any claims arising from or related to Services shall not exceed the amount you paid us for Services in the twelve (12) months preceding the event giving rise to liability, or €500, whichever is greater.

11.3 Jurisdictional Limitations

Some jurisdictions do not allow limitation of certain warranties or liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Cynderovexa, its officers, directors, employees, consultants, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your violation of any applicable laws or regulations
• Any content or information you provide to us

13. Website Use and Restrictions

13.1 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt website functionality
• Transmit viruses, malware, or harmful code
• Collect or harvest information about other users
• Use automated systems (bots, scrapers) without permission
• Impersonate any person or entity
• Submit false or misleading information

13.2 User Content

By submitting content through our website (comments, testimonials, form responses), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content for business purposes.

You represent that any content you submit:

• Is accurate and truthful
• Does not violate any third-party rights
• Does not contain illegal or offensive material
• Does not contain confidential information belonging to others

14. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key points:

• We collect personal information to provide and improve Services
• We protect your information with appropriate security measures
• We comply with applicable data protection laws including GDPR
• You have rights to access, correct, and delete your personal information

15. Termination

15.1 Termination by Client

You may terminate your use of Services at any time by providing written notice. Termination does not relieve you of payment obligations for Services already rendered or scheduled appointments within the cancellation window.

15.2 Termination by Cynderovexa

We may terminate or suspend your access to Services immediately, without prior notice, if:

• You breach these Terms
• You engage in prohibited conduct
• Your account is subject to fraudulent or illegal activity
• Required by law or regulatory authority
• Services are discontinued

15.3 Effect of Termination

Upon termination:

• Your right to access Services immediately ceases
• Outstanding payment obligations remain enforceable
• Provisions that by nature should survive (indemnification, limitation of liability, governing law) remain in effect
• Refunds, if applicable, are governed by our Refund Policy

16. Dispute Resolution

16.1 Informal Resolution

Before initiating formal proceedings, parties agree to attempt informal resolution by contacting [email protected] with a detailed description of the dispute. We will respond within 15 business days and work in good faith toward resolution.

16.2 Mediation

If informal resolution is unsuccessful, parties agree to participate in mediation before pursuing litigation. Mediation costs will be shared equally unless otherwise agreed.

16.3 Governing Law

These Terms are governed by the laws of Portugal, without regard to conflict of law principles.

16.4 Jurisdiction

Any legal action or proceeding arising from these Terms shall be brought exclusively in the courts of Coimbra, Portugal. You consent to the personal jurisdiction of such courts.

16.5 Class Action Waiver

To the extent permitted by law, any dispute resolution proceedings will be conducted on an individual basis and not as a class, consolidated, or representative action.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Cynderovexa regarding Services and supersede all prior agreements or understandings.

17.2 Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Continued use of Services after changes constitutes acceptance of modified Terms.

For material changes, we will provide notice via:

• Email notification to registered clients
• Prominent website notice for at least 30 days

17.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17.4 No Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver shall be effective unless in writing and signed by an authorized representative.

17.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this provision is void.

17.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (natural disasters, pandemics, etc.)
• War, terrorism, civil unrest
• Government actions or restrictions
• Internet or telecommunications failures
• Labor disputes or strikes

17.7 Notices

Notices to Cynderovexa must be sent to:

Notices to you will be sent to the email address associated with your account or provided during registration.

17.8 Language

These Terms are written in English. Any translated versions are provided for convenience only. In case of conflict, the English version prevails.

17.9 Independent Contractors

The relationship between you and Cynderovexa is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

18. Contact Information

For questions about these Terms or our Services, please contact us:

19. Acknowledgment

By using our Services, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You are of legal age and capacity to enter into this Agreement
• You have the authority to accept these Terms on behalf of any organization you represent

© 2025 Cynderovexa. All rights reserved.
These Terms and Conditions were last updated on January 1, 2025.
Registration Number: 18712501